Shipping & Returns

Production Time

All orders are subject to production period, which is twenty one days for standard orders, and twenty eight days or longer for custom work, discussed at time of the order. These times are in addition to shipping times. Please read more about my production process.

Shipping Within Canada

I ship all domestic orders using the Expedited Parcel service from Canada Post. This comes with insurance for orders valued up to $100; insurance for more valuable orders can be purchased at checkout. If you have any questions or would like to discuss other shipping options, please email me at hello@jasonburtondesigns.com

Shipping Internationally

I ship to the US and any other country reached by Canada Post using their Tracked Packet service. Canada Post provides good service but I do not guarantee delivery on international orders. If you have any questions or would like to discuss other shipping options, please email me at hello@jasonburtondesigns.com

Returns

I want you to be very happy with your purchase! Please see terms for returns below.

Terms for All Returns

Please initiate returns by emailing hello@jasonburtondesigns.com with your order number and the reason for your return.

All pieces eligible for return must be unworn and unaltered, with original packaging. Please also include the order number (shipping slip or printed confirmation email are great.)

Original shipping charges, including insurance, are non-refundable. Return shipping charges (including insurance where necessary) are the purchaser's responsibility.

I take responsibility for product faults or my mistakes in completing your order! We'll discuss the return process that will best resolve your concerns.

Standard Orders

Unworn, unaltered pieces returned within fourteen days are eligible for purchase price refund. Unworn, unaltered pieces returned within thirty days, accompanied by order number, can be returned for shop credit.

Custom Orders

Custom orders can't be refunded because of their unique nature. My goal is for you to be happy with your piece! Please contact me at hello@jasonburtondesigns.com so we can discuss your concern and how to address it.